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Your Journey, Our Passion
Welcome to Flosum Customer Success
Tailored Success, Guided by Experts
At Flosum, we understand that every organization’s journey is unique. That’s why we offer a range of successful services led by industry experts to fit your specific needs, from the self-driven to the hands-on.
Customer Self-Service
Flosum provides round-the-clock access to resources, including guides, troubleshooting tips, and documentation.
Guided Success
We provide a dedicated customer success manager to help personalize your Salesforce deployments and achieve your business goals.
Hands-On Expert Guidance
Our customer success specialists provide personalized support to optimize workflows and resolve complex issues, helping you achieve your business goals.
Flosum DevSecOps Customer Journey Map
Flosum puts customer success first. We help organizations thrive through our excellent service & expert guidance.
2024 Silver Stevie Winner – Best in Class Contact Center
We’re proud to announce Flosum’s Contact Center has been awarded the 2024 Silver Stevie Award for Contact Center of the Year in the Business Services industry!
4.97 Rating on Salesforce AppExchange
Our customers love us, and it shows. With a stellar 4.97 Customer Satisfaction Score on Salesforce AppExchange, we don’t just meet expectations—we exceed them every time.
4.8 Rating on G2
With a stellar 4.8 overall rating, we are the #1 rated DevOps solution on G2. Our customers consistently rate us highly for Ease of Use, Deployment ease, and Customer support that is focused on delivering the best outcomes - quickly.
Flosum Customer Support:
Tailored for Your Success
At Flosum, we understand that exceptional support is essential to your success. That’s why we offer a range of support options designed to fit your unique business needs, ensuring that help is always there when needed.
Included for all customers
Standard Support
Our Standard Support provides reliable assistance during business hours (12 hours a day from 7 AM to 7 PM EST, Monday through Friday) with a guaranteed response time of 1 to 2 business hours. Whether you’re troubleshooting an issue or need product guidance, our support team is ready to assist you promptly and efficiently.
For issues affecting the availability of Flosum Services
First Response Target: 2 hours
Ongoing Update Target: 4 hours
Off-Hours Emergency Monitoring
For Issues that do not affect the availability of Flosum Services
First Response Target: 1 business day
Ongoing Response Target: 1 business day
Ongoing Update Target: Once per Week
Net 20% of List Price
Premium Support: 24x7 Coverage
For customers who need around-the-clock assistance, our Premium Support offers 24x7 coverage. No matter the time, our dedicated support engineers are available to resolve your issues, ensuring your operations continue running smoothly, day or night.
For issues affecting the availability of Flosum Services
First Response Target: 1 hour
Ongoing Update Target: 2 hours
Off-Hours Emergency Monitoring
For Issues that do not affect the availability of Flosum Services
First Response Target: 1 business day
Ongoing Response Target: 1 business day
Ongoing Update Target: Once per Week
Net 40% of List Price or $200,000 / Year
Signature Support: 24x7 Coverage plus an Assigned DevOps Architect
Our Signature Support package goes beyond reactive assistance, providing proactive, hands-on guidance with an assigned DevOps Architect. This service ensures personalized attention to your DevOps processes, offering expert advice and direct support to accelerate your Salesforce deployments and optimize performance.
Deployment Support Coverage
Partial TAM—We also offer access to our Technical Account Manager Resource Pool for extended hours (outside of regular operating hours) or specific engagements for $200 per hour to help with deployments. The partial TAM can be bought in 4, 8, or 10-hour-per-week increments for six months or a full-year engagement.
Trusted by Enterprises
See What Clients Say About Us
See what Fortune 1000 companies globally have to say about why they trust Flosum
“Cargill has a complex organizational structure and Flosum was able to fully grasp and assist in managing the complexity while planning for future scale.”
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“Since it is Salesforce native, the users recognize themselves in the GUI, and no need to have long training sessions to get our developers and release engineers onboarded.”
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“Flosum has crucially improved our Salesforce development process. It has streamlined our workflows, reduced errors, and boosted our time-to-market.”
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"The Flosum tool made collaboration, governance, and deployment much easier for our team. Its intuitive interface allowed our developers to work seamlessly within Salesforce, while the peer review and governance features greatly reduced our risks."
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