AT&T

AT&T

AT&T

Flosum increased the deployment velocity from about 4 hours to about 30 minutes. The reduction in manual steps (originally changesets and runbooks) saved 20 development hours per week across a team of 10 developers. Flosum’s added visibility, automated processes and elimination of errors ultimately enhanced the deployment team’s overall productivity by 75%, directly contributing to AT&T’s ability to innovate faster and service their customers better.

AT&T has a legacy of innovation and a market focus of giving customers what they want that has solidified them as a global leader in the telecommunications, media, and technology sectors. AT&T continually seeks to create new customer experiences and cost-effectively grow their operations in each sector. Operating in highly-regulated industries, AT&T must meet strict compliance standards and faces competition from other large, multi-channel communications and media conglomerates.

NEED

AT&T has multiple touchpoints with customers across its various channels and needs a highly responsive, omnichannel communication approach to provide the right, cohesive customer experience to excel in such a competitive environment. Customers expect quick service and highly personalized recommendations. Development teams need to be able to release critical changes quickly to meet those needs. In addition, AT&T’s Salesforce environments are business-critical and needed to meet strict security standards that were difficult to achieve.

SOLUTION

The addition of Sales Cloud and Service Cloud allowed AT&T to track each customer interaction and gather comprehensive information. Flosum’s native release management application created a streamlined deployment process for AT&T to achieve faster and higher quality releases to provide the most value to the customer. Flosum’s 100% native release management solution is built on the FORCE.com platform, which enables AT&T to better manage environments and metadata, streamline the release process, enable higher-quality testing, and greater development team productivity.

RESULT

Retail associates within AT&T now have access to better data which drives an enhanced customer experience. AT&T has reduced the time needed for hotfix deployments by 50%. Because metadata is solely controlled by AT&T, and the architecture is now fully compliant with all regulations. Flosum has enabled AT&T to significantly reduce resource allocation for deployment and development of overhead tasks.

Flosum increased the deployment velocity from about 4 hours to about 30 minutes. The reduction in manual steps (originally changesets and runbooks) saved 20 development hours per week across a team of 10 developers. Flosum’s added visibility, automated processes and elimination of errors ultimately enhanced the deployment team’s overall productivity by 75%, directly contributing to AT&T’s ability to innovate faster and service their customers better.

Brad Ringer
Brad Ringer

Solution Architect

“Flosum completely streamlined and standardized our release process. By eliminating many manual steps, our teams are deploying 500% faster. Our process with Flosum enables us to consistently deliver releases with more confidence and fewer errors.”

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