U.S. Federal Agency Reduces Deployment Time by 66.5%

U.S. Federal Agency Reduces Deployment Time by 66.5%

U.S. Federal Agency Stays on Schedule, Improves Release Quality

Summary

A U.S. federal government agency with more than 600,000 employees and an approximately $75 billion operating budget manages a customer service application built on Salesforce. The application is constantly growing and evolving, with many developers working within it to add features and improve user experience. Flosum Release Management empowers them to streamline the Salesforce release process by cutting manual steps in half and speeding deployments by 66.5%. As a result, the team can reliably hit tight deadlines and deliver improved release quality.

Need

With more than 90,000 Salesforce users across the United States, cross-organizational release scheduling and collaboration proved very challenging and negatively impacted release cycle timelines. The agency needed to merge the different workflows while preventing overwrites by launching C360 within this already complex parallel development environment.

Security was an extremely important consideration as well, as the agency manages huge amounts of sensitive data in the Government Cloud. Looking to move away from the traditional development tools, the agency turned to Flosum and a top global System Integrator to provide DevOps guidance, process, and governance to drive quality, team productivity gains, and compliance.

Solution

The U.S. agency evaluated many options before deciding Flosum was the only company that met its security needs and could be authorized to run in the Government Cloud. Flosum’s 100% native architecture (not just a UI layer like other AppExchange DevOps products) ensures no metadata or data ever leaves the Government Cloud.

Satisfied that its security needs would be met, the agency could move forward with a very involved pilot to allow them to experience Flosum firsthand. The native version control and flexible release pipeline reduced manual efforts to hit deadlines while flexible technical configurations and governance modeling enabled a solid DevOps process.

Result

The pilot, which spanned more than 1,000 releases to thoroughly benchmark the differences between their previous system and Flosum, proved that Flosum gave the agency the increased efficiency around release activities they were searching for.

During this time the agency reduced their deployment time by 66.5%. They also reduced manual work by 46%, saving time and reducing opportunities for human error. Additional time was saved by a 48% decrease in non-release deployments, driven by better automation and Flosum’s built-in quality checks. This accelerated release cycle allowed the agency to add new features and functions into the system faster, satisfying constituents and being more responsive to the business.

After adding up the time the agency saved in development efficiencies, in just 60 days the team saved enough time to pay for a year of Flosum solutions. Now that’s ROI!

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