![DHI Group Customer Story](https://www.flosum.com/hubfs/Flosum_May2022/images/75%20(1).png)
DHI Group Customer Story
![DHI Group Customer Story](https://www.flosum.com/hubfs/Flosum_May2022/images/100.png)
BACKGROUND:
Cargill, the leading global provider of food and agricultural products and services, operates in over 125 countries, connecting farmers with markets, and customers with ingredients, and ensuring people and animals thrive through the food they need.
Salesforce serves as a mission-critical platform at Cargill, supporting functions such as Supply Chain, Sales, Marketing, and Customer Support for various global business units. Initially, business units at Cargill managed their Salesforce instances independently.
CHALLENGES
SOLUTION:
Cargill recognized an opportunity to improve their Salesforce strategy, as well as release velocity and operational efficiency. They decided to evaluate Salesforce DevOps solutions based on several requirements driven by the team’s current challenges. Cargill’s DevOps solution feature requirements moving forward included source-driven development, governance and support for their complex organizational structure, code conflict resolution, change history tracking, and rollback capabilities, to name a few.
After a thorough investigation into current platforms on the market, Cargill selected Flosum as the best fit for their needs and requirements. Flosum also met stringent global security requirements based on its Salesforce-native architecture.
Flosum DevOps helped Cargill manage parallel development processes for numerous business units. This effort included a centralized operational group-sharing process, resulting in adherence to corporate governance standards, operational efficiency, and improved release quality. It also provided velocity to bolster enterprise-wide Salesforce innovation.
Cargill's transformation with Flosum not only addressed challenges but also ushered in a new era of efficiency, collaboration, and success in Salesforce application development. The partnership with Flosum has proven instrumental in achieving Cargill's objectives and setting a benchmark for streamlined Salesforce operations in a complex global environment.
RESULT:
Paul Kobs of Cargill is a Global Salesforce Portfolio Owner, responsible for strategic direction
and operational efficiency.
“Cargill has a complex organizational structure and Flosum was able to fully grasp and assist in managing the complexity while planning for future scale. Flosum's spirit of partnership allowed us to implement many critical capabilities for our Salesforce operations while receiving unparalleled support."
Arijit Banerjee is the Salesforce Engineering Lead for Cargill's central Salesforce operations and
administration group. He is responsible for technical leadership, process and systems to ensure
success of the company's Salesforce-based programs and initiatives.
“Flosum customer success listened, offered the help and support necessary for our success."
He stated,
“Our Flosum representatives were happy to discuss topics in length such as org management or best practices, and the flexibility in license management for enterprise and business units set Flosum apart.”
ROAD AHEAD:
Cargill and Flosum are currently working on integration of new tools to enhance Cargill’s DevOps process and drive greater efficiencies. With the new benchmarks for success, Cargill also plans to expand the usage of Flosum to remaining business units as part of a future roadmap.
The future is bright for the Flosum-Cargill partnership, and the team is excited to continue improving the lives of Cargill’s Salesforce operations team and the success of Cargill at an organizational level.
Global CRM Lead
"Cargill has a complex organizational structure and Flosum was able to fully grasp and assist in managing the complexity while planning for future scale. Flosum’s spirit of partnership allowed us to implement many critical capabilities for our Salesforce operations while receiving unparalleled support."