Citizen Development

Salesforce is a unique business platform in that it encourages and democratizes application development to a wide swath of its users.

The Salesforce platform’s ease of use has empowered many business users outside the realm of IT to make changes to their own application to help advance business objectives. Citizen developers are typically business users who are not certified Salesforce administrators, but who nonetheless drive decisions and changes for their Salesforce application. These developers are encouraged to revise their changes as the need arises. However, everyone making changes to the same platform can result in users stepping on each others’ toes, and this makes governance and tracking a difficult aspect of the democratization process.

Flosum can help you enforce governance and tracking while continuing to encourage and empower business users. Because Flosum is built completely on the Salesforce platform, business users that develop their own workflows and email templates can also easily promote their changes.